Business telephone systems are without a doubt vital instruments that facilitate an organization's communication needs. The telephone systems are either digital, IP (VOIP), or hybrid (digital and IP). They are developed in a user friendly manner, yet they feature superior functions which are meant to increase an organization's competitive edge. Furthermore, business telephone systems are available in a wide range so that they can fit either small and medium enterprises to large business operations. In particular VoIP telephone systems provide the perfect arrangement for any small, medium-sized, and large sized organizations which seek to get started in the area of VoIP.
There are numerous features which come with VoIP telephone systems. SIP Trunks enables a business to connect its IP PBX or its VoIP applications on the service provider's VoIP carrier network.
Another fantastic feature with VoIP phone systems is that the system comes with additional services and products that a business may require as part of its VoIP solutions. They include Apps for iPad, iPhone and Android, Softphones for Macintosh and Windows, different headsets in addition to handsets, broadband and leased lines, standard analog (PSTN) phone lines, broadband and leased lines, routers and switches, and enhanced training and technical assistance for operating the system.
Other features that businesses can enjoy by incorporating VoIP phone systems in their businesses include automated attendant service, call reporting, caller ID, computer integration, and voice mail. Automated attendant is a feature that answers the calls and interacts with the callers. Call reporting is a feature which tracks and logs the phone calls which the systems receives as well as makes. It is especially useful in monitoring the productivity of employees, as well as in monitoring the business's phone bills. Caller ID enables the firm to view the information regarding incoming calls but it may not be available on all telephone lines. Computer integration enables the business manager to use a computer to interact with the business's telephone system from number dialing to emailing voicemail. Voice mail is basically an answering machine, but it is tailored for a business setting. All these features are designed to enhance the business operations of an enterprise, as well as to cut the costs associated with communication.
They will usually reduce the communication costs of a business over the long-term, and the fact that they can be integrated with the business's computer network enhances the firm's organization and coordination processes. Such services allow the business to utilize fully integrated and featured phone systems over broadband without having to install dedicated and expensive telephone lines and communication equipment in the business premises.
Supplemental reading: http://en.wikipedia.org/wiki/VoIP_phone
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